"We are Happy Gift Horse Limited (“Happy Gift Horse”, “we”, “us” or “our”), a company registered in England and Wales with Company number 12084256. Our registered office is Holme Farm, Spalford, Newark-on-Trent, Nottinghamshire, NG23 7HD. This Privacy Policy explains how we collect, use, and share personal data obtained through our website, customer interactions, and other means.

Happy Gift Horse Ltd takes the privacy of its customers seriously and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). We may update this privacy policy from time to time, so please check this page regularly to stay informed about any changes.

 

Types of Data Processed
We will process ‘personal data’ as defined in Article 4(1) GDPR if you have given us information about yourself by completing forms on our website, placing orders, or corresponding with us by email or otherwise. This may include your name, contact details (postal address, telephone numbers, email address), date of birth, purchase history, IP address, and browsing behaviour on our website.

 

How We Use Your Personal Data
We may use your personal data to:

• Provide you with information or services that you have requested.

• Fulfil our contractual obligations to you.

• Send you product information relevant to past or future purchases.

• Promote and develop our services and products, including marketing communications (you may opt-out at any time).

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Legal Basis for Data Processing
Our processing activities are based on your consent, the necessity to fulfil a contract with you, compliance with our legal obligations, and our legitimate interests in operating and improving our business.

 

Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. For instance, we may retain purchase history data for up to six years to comply with tax laws.

 

Data Sharing
To administer your order, we may share your data with trusted third-party service providers, including delivery couriers and payment processors. These providers are obligated to keep your information secure and use it only for the purposes we specify. We do not sell, distribute, or lease your personal information to third parties unless required by law.

 

Your Data Subject Rights
As a data subject, you have the right to:

• Request access to the personal data we hold about you.

• Ask us to correct any inaccuracies.

• Request deletion of your personal data.

• Restrict our processing of your data.

• Request data portability.

• Withdraw your consent at any time.

To exercise any of these rights, please contact us at info@happygifthorse.co.uk. We may need to request specific information to confirm your identity and ensure your right to access the information (or to exercise any of your other rights).

 

Data Security
We protect your personal data with industry-standard security measures, including SSL encryption, regular security audits, and data encryption, to prevent unauthorised access, alteration, disclosure, or destruction.

 

Marketing
We may use your personal data to send you information about our business updates, products, and services. We may also track the effectiveness of our communications through analytics tools. You can opt-out of marketing communications at any time by selecting the 'unsubscribe' link in our emails or contacting us at info@happygifthorse.co.uk.

 

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. For more information, please refer to our Cookie Policy.

 

Contact Us
If you have any questions regarding this notice or would like to speak to us about how we process your personal data, please email us at info@happygifthorse.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 or 01625 545 745"

This updated policy reflects current best practices and ensures that your privacy policy remains robust and compliant with GDPR as of September 2024.